Design Lead UX

Position Overview

As a Design Lead, you will be responsible for leading and managing a team of designers to create exceptional service design and visual design solutions. You will collaborate closely with cross-functional teams to drive the design process from concept to implementation, ensuring that our products and services are user-centric, visually appealing, and aligned with our brand values.

Key Responsibilities

  1. Design Leadership: Lead and mentor a team of designers, providing guidance, feedback, and support to ensure the delivery of high-quality design work.
  2. Service Design: Drive the service design process, including user research, journey mapping, service blueprints, and prototyping, to create seamless and user-friendly experiences.
  3. Visual Design: Oversee the creation of visually stunning designs for our products, marketing materials, and digital assets, ensuring consistency with our brand identity.
  4. Cross-Functional Collaboration: Collaborate with product managers, developers, marketers, and other stakeholders to align design initiatives with business goals and user needs.
  5. User-Centric Approach: Advocate for user-centered design principles throughout the organization and ensure that user feedback informs design decisions.
  6. Design Strategy: Contribute to the development of design strategies that support our company’s vision and objectives.
  7. Design System Management: Maintain and evolve our design system to ensure consistency and efficiency in design work across the organization.
  8. Quality Assurance: Review and provide feedback on design work to ensure it meets quality standards and design best practices.
  9. Project Management: Manage design projects, including resource allocation, timelines, and budgets, to ensure successful project delivery.


  • Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field.
  • 10+ years of experience in service design and visual design.
  • 5+ years of experience in a leadership or managerial role.
  • Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, etc.
  • Strong understanding of design principles, user-centered design methodologies, and design thinking.
  • Excellent communication and collaboration skills.
  • Ability to provide constructive feedback and mentorship to team members.
  • A portfolio showcasing your work in both service design and visual design.

Preferred Qualifications

  • Experience in Banking, Finance, Utility industries
  • Familiarity with agile development processes.
  • Knowledge of front-end development technologies.
  • Experience with usability testing and user research methodologies.