Functional Analyst

Assist with the triage of incidents and perform third level support where escalated.
• Work in partnership with stakeholders and colleagues to identify opportunities for
continuous improvement to processes relating to student administration.
• Analysis of business problems and development of solutions demonstrating an
expert understanding of existing systems and interfaces.
• Facilitate customer information gathering and document necessary functional and
non-functional requirements.
• Support the development of test scenarios specific to student systems and
• Implementation of proposed system and business solutions.
• Understand, communicate and demonstrate the vision and values of the Business
Improvement team, consistent with Swinburne’s strategic and operational plans.
• Take a positive approach to organisational change, maintaining a focus on
outcomes and sensitive management of change.
• Stay abreast of developments within the higher education sector, particularly with
respect to student administration and student management systems.
• Facilitate various Agile processes such as Deployment, Backlog Grooming,
Retrospectives, Sprint Reviews, Daily Stand-ups