Customerpulse
Lets you generate new revenue opportunities, by following trends on all social media handles and saves valuable resource costs by automatically triaging customer communication as well as reduces your response time to customer chatter.
Fasten your customer interactions & drive-up customer satisfaction across all social media & communication channels using an artificial intelligence enabled system with host of benefits
Why Customerpulse
Summarise customer communication to enable customer services representatives to quickly understand the customer need.
Reduce turnaround and ticket resolution time with customer communications automatically routed to the correct department along with false positives mapping powered by AI engine; continuously learning from historical customer datasets.
Respond to highly sensitive customer communication via new-age social, chat and other channels using a scalable solution that doesn’t increase your FTE costs.
All that sums up to adding the Wow factor to your customer services.
Support for multiple customer touchpoints
Manage customer interactions across multiple channels such as chats, email, and social media.
Industry-specific solutions
Use AI models fine-tuned to manage customer communications specific to your industry.
Sentiment analysis
Deduce sentiment of the customers’ messages and prioritise them based on urgency and importance of the message.
Cloud-native
Drive enterprise-wide triaging requirements with convenient deployment over public and private clouds.
API-ready
Enable straight-through processing of customer requests across systems with easy integration using standard APIs.
Automated ticketing
Automate ticket creation and rep assignment to route incidents to the right team for faster processing.
CRM integration
Automate processes and integrate with industry-leading CRM software such as Salesforce with ready connectors and adaptors.
Incident Management & Reporting
Route incidents to the right team and ensure faster ticket resolution with automated ticket creation and rep assignment.
