Salesforce Managed Services
Streamlining process as a Nonprofit organization, is very critical to save resources. Use automation to help speed up practices along with the benefits of cloud-based technology. Salesforce for Non-Profit helps reach goals faster with accurate tracking and reporting.
Why Managed Services ?
Mitigate Risk & Reduce transition costs.
Experience in the Not-For-Profit sector implementing Non-Profit Cloud (NPSP) and other digital solutions. Currently managing similar engagements in managed services and BAU support for Salesforce and other digital services.
Local presence in Melbourne and the ability to offer onsite and offshore development and support capability.
Ability to flex up and flex down the support capacity based on varying business and technology needs (Web, Data, RPA, Marketo).
Offering free consultation, proof of concepts and technical skills (international internship programs).
Types of Maintenance
Adaptive Maintenance
Implementation of ongoing Salesforce releases and patches (including 3rd party apps)
Corrective Maintenance
Contribution to ongoing releases, Bug fixes, RCA (root cause analysis)
Perfective Maintenance
Configuration changes and minor enhancements to improve functionality, data fixes, stability.
Preventive Maintenance
Proactive monitoring of data quality, application and system logs, errors, batch jobs status such as backups, archival.
Benefits of Salesforce Managed Services
One stop Salesforce Support
Expert Salesforce team capable of delivering bug fixes, minor and major enhancements.
Service Level Agreements
To ensure quality of the service.
Dedicated Offshore Based Support
Onsite and Offshore flexibility to ramp up and ramp down the team.
Reporting & Governance
Service reporting on weekly basis & Governance forums to manage the service.
Process Excellence
Well-defined BAU release and incident processes and templates.
Access to Freebies
Access to Centelon’s innovative Salesforce accelerators such as Accelor – Virtual Assistant, Accelor – Object Importer.
24x7 Helpline
Managing Severity 1 and Severity 2 incidents.
