Evaluate
Your roadmap to AI adoption is clearer when you understand your starting point.
Organisations must evaluate their readiness for the journey to integrate AI into core business functions.
Centelon Solutions recommends that you
1. Understand how AI can help improve customer experience
With a comprehensive understanding of AI and strategic analysis as well as plans of how to leverage it effectively to solve unique end-customer challenges.
By building foundational knowledge and awareness of the benefits.
By drawing inspiration from successful AI pilot projects implemented by other firms for valuable insights.
2. Assess organisational and technical readiness by
Measuring readiness as well as identifying roadblocks and corrective steps for AI adoption; extremely crucial to successful implementation.
Determining whether AI can integrate seamlessly with current systems.
Assessing your personnel’s technological skills and AI expertise as well as identifying gaps.
Identifying the organisational and technical barriers that are hindering the firm’s ability to implement initiatives through AI-readiness assessments.
Partnering with technology providers to build a comprehensive AI-strategy roadmap that includes navigating roadblocks, resource and budget planning, solution building, and deployment planning.
Measuring the data readiness and evaluating the accuracy, completeness, and consistency of data in-order to take necessary actions such as investing in modern data management platforms, that enable secure, scalable, and efficient handling of large datasets.
Establishing protocols to standardise data collection and storage practices across departments, making data more accessible and usable for AI applications.
Integrating disparate data sources into centralised repositories to eliminate silos and improve interoperability.
Ensuring data collection and storage comply with legal requirements, implementing data encryption, access controls, and anonymisation where necessary.
3. Test AI solutions through small-scale POCs
After assessing readiness, firms should prioritise implementing a pilot project to validate AI’s effectiveness, fine-tune processes, and lay a strong foundation for scaling up successfully.
Identify high impact use cases with clear, measurable objectives.
Develop pilot AI solutions by working with technology partners to design solutions tailored to end-customer needs.
Deploy AI solutions in a limited scope rollout or within a defined area or community to monitor performance under real-world conditions.
