Microsoft CRM
Dynamics 365 CRM: your partner for better relationships
A 360-degree view of your customer
- Microsoft Dynamics 365 Customer Engagement (CRM) is a suite of applications built to manage the full customer journey, from lead generation through to ongoing service.
- It provides a complete view of every interaction and helps sales, marketing, and service teams work smarter and respond faster.
- Centelon Solutions implements, customises, and integrates Dynamics 365 CRM to suit the needs of Enterprise across industries.
- By streamlining workflows, automating routine tasks, and delivering actionable insights, we help businesses strengthen customer relationships and achieve long-term growth.
What we offer
CRM implementation and setup
End-to-end configuration of Dynamics 365 Sales, Service, and Marketing modulesCustomisation and configuration
Adjusting the CRM interface, workflows, and reports to match your business processesData migration
Secure and accurate transfer of customer data from existing systemsIntegration with Microsoft 365
Connectivity with Outlook, Teams, SharePoint, and other Microsoft tools
Dashboard reporting and analytics
Custom dashboards that provide real-time insights into sales performance, customer behaviour, and service delivery
Lead and opportunity management
Streamlined processes for lead tracking, pipeline management, performance monitoring, and opportunity conversion
User training and adoption
Practical training programs designed to help teams use the CRM effectively
Use cases
Preventing lost leads
Capture and track leads from every source so enquiries are followed up and revenue leakage is reduced.
Improving lead qualification
Score and qualify leads based on defined criteria to focus sales effort where it matters most.
Strengthening sales visibility
Maintain a complete record of customer interactions so teams stay informed across the sales cycle.
Optimising sales channels
Analyse lead sources and conversion trends to allocate budgets and resources more effectively.
Enhancing customer communication
Organise customer interactions in one system to avoid missed messages and delayed responses.
Supporting leadership decisions
Use dashboards and reports to gain clear insight into pipelines, performance, and seasonal demand patterns.
Tools we leverage
Dynamics 365 Marketing
Microsoft 365 (Outlook, Teams, SharePoint integration)
Dynamics 365 Customer Service
Microsoft Power BI (for advanced analytics)
Frequently asked questions
It’s a strong fit for organisations that manage ongoing customer relationships, sales pipelines, service requests, or repeat engagements. Small and mid-sized businesses looking to grow in a structured way often see the strongest return.
Timeframes vary based on features, data migration needs, and the level of customisation. Smaller onboarding projects can be completed in a few weeks, while broader implementations may take a few months.
Yes. It integrates well with Microsoft 365 tools like Outlook, Teams and SharePoint, along with many third-party platforms. Integration can be tailored to avoid workflow disruption.
