Artificial intelligence (AI) is continuing its migration out of the research lab and into the world of business. Leading companies across hundreds of industries are harnessing its power — from banks analyzing countless data points in seconds to detect fraud, to call centres deploying chatbots to improve customer interactions.
Salesforce is open sourcing the machine learning technology behind its Einstein AI platform. Branded TransmogrifAI, the AutoML library is less than 10 lines of Scala code written on top of Apache Spark, and can be used by developers looking to train machine learning models to predict customer behaviour without having to use a…
Salesforce brings AI power to its search tool Enterprise search tools have always suffered from the success of Google. Users wanted to find the content they needed internally in the same way they found it on the web. Enterprise search has never been able to meet those lofty expectations, but today Salesforce announced Einstein…
Machine learning models — artificial intelligence (AI) that identifies relationships among hundreds, thousands, or even millions of data points — are rarely easy to architect. Data scientists spend weeks and months not only preprocessing the data on which the models are to be trained, but extracting useful features (i.e., the data types) from that…
Artificial Intelligence is all around us. Perhaps the concept still comes as new to some, but it already has a huge impact in your daily routine. When you contact Uber, Alexa, Amazon or the voice assistants on your smartphone like Siri, Artificial Intelligence (AI) technology works to make life easier for you. Who hasn’t…
Tact.ai has built a conversational platform for sales teams that can be controlled using voice, chat, or text messages. By making personal assistants more broadly available and easier to use, the startup aims to let sales people use their voice to automate daily administrative chores so they can spend more time focused on their…
It was only a matter of time before artificial intelligence was embedded in CRM. Next year we’ll probably see self-aware water coolers. Skynet can’t be much further behind, right? Okay, maybe that’s a bit far-fetched. But CRM with artificial intelligence is very much a real thing now, and the implications it has for your…
To address client issues, effective information management and Artificial Intelligence together have proven to be an excellent amalgamation for organizations. Rather than just delivering products, understanding user behavior is vital for any business to survive and thrive.
With AI we can automatically analyze not just customer needs but her emotions as well. The interventions predicted by the A.I application help us reduce the customer pain points precisely. This means that an enterprise would have higher number of loyal customers.
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