Chief Executive Officer
Centelon is a 4–year-old company with over 110 employees, focussing on IT services and products with a presence in Australia, Singapore and India. We are an employee owned company and culturally, a healthy mix of being financially conservative ( zero debt), aggressive/bold when it comes to actions taken and mildly socialistic/informal in our general approach.
Over the last two years we have been growing well, were looking forward to another good year and had significant expansion plans across multiple geographies. We adopt a Quarterly Planning process which was underway( Feb end) when Covid-19 made its unwelcome presence felt across the globe. Through this blog I want to share the actions and the thinking guiding our plans from a leadership perspective.
Like any start up, Resilience, BCP, Scenario planning was never at the top in our priority list and we did not have any playbook to deal with a scenario like this. We had recently formulated our company’s values as being Entrepreneurship, Trust, Mateship and Detailed Oriented. I always knew that our values would be put to the test at some point: However I never expected them to be tested so soon or so thoroughly!
On 29th February I sent my first mail alerting senior management and our shareholder group about the impending situation and within a week we shut all our offices and had 100% of our employees working from home. We achieved this by treating Covid-19 as an Incident and started working on our Incident Management Framework detailing a purpose, priorities and actions. It was great to see the whole organisation rise to the occasion and deliver. Key aspects I would highlight that enabled this were honest and transparent conversations with staff and increased frequency of communication. We also consciously continued with a ‘business as usual‘ mindset including getting on with our quarterly planning.
We were happy with the way things were moving until we realised there was a different set of challenges to confront:
Once again, we adopted a structural approach to battle the same:
Over the last two weeks, after dealing with our immediate battles, we started changing our focus to ”#Beyond Covid“. This, in my view is still a work in progress but some of our initial thoughts/plans below reflect our intent:
Covid-19 is a once in century event and in a few years, it will be a distant memory, but for all of us in #Centelon it will serve as a reminder of a time that tested our mettle. It is still too early to evaluate our decisions or know how successful we will be battling the incident. Irrespective of what happens, I feel immensely proud of the poise and grit of every #Centelonian undertaking this long journey ahead.
As a CEO, these have been my key learnings about managing these times:
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