Australia’s electric grid is feeling the pressure—from all sides. Electrification is rising, climate events are intensifying, and renewable integration is surging.
Over 45% of Australia’s electricity already comes from renewables, but with that green progress comes growing complexity.
More decentralized generation. Fluctuating supply. Grid instability. And with energy demand expected to jump 35% by 2030 (AEMO, 2023), our traditional utility operating models simply won’t cut it.
Legacy systems are dragging utilities down – Old systems don’t belong in a new grid.
Many Australian utilities still rely on a patchwork of outdated systems stitched together by manual processes. Outage diagnostics. Asset tracking. Field force deployment. Customer updates. All handled in silos.
This disjointed setup leads to:
- Sluggish outage responses
- Wasted asset data
- Escalating operational costs
- Inability to meet evolving compliance demands
In an always-on, electrified economy, reactive operations are a liability.
According to PwC, 60% of Australian utilities say legacy IT systems are their biggest barrier to digital transformation (Source: PwC Australia).
Meet BOAT: The backbone of the modern utility
BOAT doesn’t just automate—it orchestrates.
Coined by Gartner in 2024, BOAT—Business orchestration and automation technologies is a strategic framework designed to integrate AI, workflow automation, and data orchestration across the entire utility enterprise.
Think of it as a control layer that connects grid ops, field teams, billing, customer care, and compliance—all working in sync. – Source: Gartner, BOAT Market Guide for Utilities, 2024.
From break-fix to predict-prevent: smarter maintenance
Don’t fix it when it breaks. Fix it before it does.
BOAT enables predictive maintenance by processing real-time data from SCADA, smart meters, and weather systems—flagging early warning signs before equipment fails.
Impact: Utilities can reduce equipment failure by up to 35% and avoid major outages (Source: McKinsey – AI in Energy Infrastructure)
Outage recovery, accelerated
Fewer delays. Faster restoration. Happier customers.
Outage triage, dispatching workflows, and notifying customers—BOAT automates the entire chain. Speed matters, but precision wins.
Impact: Utilities trialing BOAT-style orchestration have cut average recovery times by 40%, boosting compliance and Net Promoter Scores. (Source: Capgemini, Utility Automation Benchmarks)
Efficiency at every touchpoint
From the meter to the money-automated.
BOAT platforms bring automation to every part of the utility workflow, including billing, customer onboarding, and field service.
Impact: One Australian energy retailer using intelligent orchestration tools saw a 25% reduction in operational costs within the first year (Source: Utility Magazine, 2024 Case Study: Intelligent Automation)
Compliance in Real-Time, not real pain
Regulations move fast. Your reporting should move faster.
As energy compliance rules evolve with DER protocols, carbon reporting, and ESG audits—manual reporting is no longer sustainable. BOAT platforms offer real-time dashboards, audit trails, and automated submissions.
Impact: Utilities report up to 60% faster regulatory reporting with integrated orchestration layers -(Source: Accenture Utilities Insight Report)
